For the issue within a desktop app or creative cloud app (if you have 'download' rather than 'download trial' on and the problem persists).For the download trial issue on, click Sign Out, then follow the instructions in step 1 to sign in again.Sign out and then sign in again (even if you signed in correctly the first time).Instructions can be found here: How to Sign-In to Adobe Creative Cloud Anyone using the Duke license must sign in with an Enterprise ID. Student accounts will be deactivated upon graduation or leaving Duke. Faculty/staff accounts need to have an active license to continue use. It can also be caused by a bad hosts file in limited instances, and this is most common when end users have had previous versions of Adobe creative software installed on their computers.įinally, your login may have expired. In some cases, the account needs to be deleted and re-provisioned. Signing out and back in can resolve this, as can clearing the cache. It can also be caused by an error on the Adobe side that does not provision resources properly when the account was created. This is most commonly caused by users not signing in properly. When downloading apps and opening them, the apps run in trial mode, notifying users with a variety of messages (depending on the app) that indicate limited functionality and that they must buy the software.

After logging into with a Duke enterprise ID and accessing 'Desktop apps', users only have the option to 'Download trial' rather than 'Download'.

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